Return & Refund Policy

Dear valued customer,

Thank you for shopping at Cyuikry. Your satisfaction and confidence in our indoor planters, botanical accessories, and garden care tools are our top priorities.

Important Quality & Living Goods Notice: To remain eligible for a return, non-living items (such as planters, pots, tools, and accessories) must be unused, undamaged, and in their original packaging. For living plant orders, please inspect your package immediately upon arrival and report any transit damage or issues within 48 hours of delivery.

1. Return & Exchange Eligibility

Return Window: If you wish to return a planter or gardening accessory, please contact us at service@cyuikry.com within 30 days of receiving your package.
Product Condition: Non-living items must be returned in their original, resellable condition (unused, unwashed, free of soil/dirt residue, with all original labels, protective foam, drainage plugs, and packaging intact).
Non-Returnable Items: Items that show clear signs of use, severe soil contamination, or custom/clearance products cannot be accepted for a standard return due to quality control and sanitary regulations.

2. Return Shipping Costs

Standard Returns: For returns due to personal preference, size choices, or change of mind, all return shipping costs are the responsibility of the customer.
Defective, Damaged, or Incorrect Items: If you receive a cracked planter, damaged tool, or incorrect product, please email us clear photo or video proof. In these cases, Cyuikry will cover the return shipping costs or arrange a free replacement.

3. Return Procedure & Inspection

Contact Us: Email service@cyuikry.com with your order number to initiate a return request. We will provide step-by-step instructions and the designated return warehouse address.
Quality Inspection: Upon receiving your returned package, our quality control team will inspect the item's condition to ensure it meets our merchandise standards.
Ineligible Returns: If a returned item shows signs of heavy outdoor wear, structural damage caused after delivery, or missing components, the return will be rejected and sent back to the customer at their expense.

4. Refunds & Processing Time

Refund Issuance: Once your return is inspected and approved, a refund will be issued to your original payment method within 15 business days.
Shipping Deductions: For standard preference returns, initial shipping fees incurred during dispatch will be deducted from your total refund amount.
Customs Clearance: Please note that international customs return procedures may take up to 2 weeks to process before reaching our fulfillment center.

5. Damaged, Broken, or Living Plant Issues

If you discover transit damage upon delivery (such as cracked ceramic, broken glass, damaged foliage, or missing hardware), please notify us immediately at service@cyuikry.com with clear photo/video evidence. Our customer support team will guide you through a hassle-free replacement or refund process.

Should you have any additional questions regarding our Return & Refund Policy, please do not hesitate to reach out to us at service@cyuikry.com.